Muse by Monique (ABN 92 779 320 010), operated by Monique Radatti, is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information.

1. What Information We Collect

We collect personal information necessary to provide aesthetic medicine services, including:

• Full name, date of birth, and contact details (address, phone number, email address).

• Health and medical history, including current medications, allergies, and previous treatments.

• Payment information (processed securely via third-party providers).

• Before and after photographs (with your consent).

• Appointment and treatment records.

2. How We Collect Information

We collect personal information:

• Directly from you via intake and consent forms, in person, by phone, or through our booking platform.

• From third parties with your consent, such as referring health practitioners.

• Through our website and booking system (including cookies and analytics tools).

3. Why We Collect and Use Your Information

• We use your personal information to:

• Provide, manage, and improve the treatments and services we offer.

• Maintain accurate clinical records.

• Contact you regarding appointments, follow-ups, and aftercare.

• Process payments for services rendered.

• Comply with legal, regulatory, and professional obligations.

• Communicate promotional offers or updates where you have opted in to receive these.

4. Sensitive Information

Health information is classified as sensitive information under the Privacy Act 1988 (Cth). We will only collect sensitive information with your consent and will handle it with the highest level of care. This information is used solely for the purpose of delivering safe and appropriate clinical treatment.

5. Disclosure of Your Information

Muse by Monique does not sell, rent, or trade your personal information. We may disclose your information to:

• Treating health practitioners or specialists involved in your care, where clinically necessary.

• Third-party service providers who assist us in operating our business (e.g., booking software, payment processors), who are required to handle your data in accordance with applicable privacy laws.

• Regulatory or government authorities where required by law.

We will not disclose your personal information to overseas recipients unless we have your consent or are required to do so by law. Where any third-party software providers are located overseas, we take reasonable steps to ensure your information is protected to the standard required under Australian law.

6. Storage and Security

Your personal information is stored securely in electronic and/or physical records. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Client records are retained for a minimum of seven years (or, for minors, until the age of 25), in line with professional and legal obligations in Victoria.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).

8. Marketing Communications

If you have consented to receive marketing communications, we may send you information about promotions, new treatments, or updates from Muse by Monique. You may opt out at any time by contacting us directly or following the unsubscribe link in any email communication.

9. Website and Cookies

Our website may use cookies and analytics tools to improve your browsing experience and gather aggregate data about site usage. This data does not personally identify you. You may disable cookies through your browser settings; however, this may affect the functionality of our website.

10. Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may lodge a complaint by contacting us directly. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website and at our clinic. Your continued use of our services after any update constitutes your acceptance of the revised policy.

12. Contact Us

For any privacy-related enquiries, requests, or complaints, please contact:

Muse by Monique

Attn: Monique Radatti

Shop 8 Midway Arcade, 972 Main Road, Eltham VIC 3095

Phone: 0450 831 429

Email: musebymonique@outlook.com